Return Policy

Our Return Policy

At ESMERÉA JEWELRY, every piece is crafted with care and intention. We want you to love your jewelry completely. If for any reason you are not fully satisfied, we are here to help.

Returns & Exchanges

We accept returns and exchanges within 14 days of the delivery date. Items must be returned in their original, unworn condition with all original packaging and documentation included.

How to Initiate a Return

To begin a return or exchange, please contact us at sales@esmereajewelry.com or call us at 754-295-2753. Our team will respond within 1–2 business days with instructions.

Non-Returnable Items

Custom or personalized pieces
Final sale items
Gift cards
Items showing signs of wear, damage, or alteration

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. Shipping costs are non-refundable.

Exchanges

If you would like to exchange your piece for a different size or style, please note that exchanges are subject to availability. Prices may differ between items — if the exchange item is of lesser value, the difference will be applied as a store credit. If the exchange item is of greater value, you will be responsible for paying the difference. We recommend reaching out promptly to secure your preferred item.

Damaged or Defective Items

If your jewelry arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will make it right at no additional cost to you.